Terms of Service
Last updated June 1, 2026 · Applies to sick-notes.ca and the Sick-Notes.ca mobile apps
By using sick-notes.ca or the Sick-Notes.ca apps you agree to these terms. Please read them; they cover pricing, refunds and what our clinicians can and cannot do.
1. What Sick-Notes.ca is — and is not
Sick-Notes.ca provides administrative documentation of illness (sick notes, work-absence notes, return-to-work letters and completed university forms) issued by Ontario-licensed physicians after reviewing the information you submit. It is not an emergency service and does not diagnose, treat or replace care from your own doctor. If you are seriously unwell, call 911 or visit an emergency department.
2. Eligibility
You must be 16 or older, a resident of Ontario, and submitting information about yourself (or a minor for whom you are the legal guardian). You agree that everything you submit is true and complete.
3. Pricing, payment and refunds
Prices are shown before you submit and include all taxes. Payment is required before a clinician reviews your request. If a clinician cannot approve your request, the full amount is refunded to the sender within 5 business days. Notes that are approved and issued are non-refundable. Interac e-Transfers must be sent from an account in your name with your full name in the message.
4. Clinician discretion
A clinician may decline any request, ask for more information, or issue a note for different dates than requested if that is what the information supports. Turnaround times shown on the website are typical, not guaranteed.
5. Acceptable use
You may not submit false information, impersonate another person, alter an issued note, or use the service to obtain documentation for someone else without lawful authority. Doing so may result in refusal of service, cancellation of notes and reporting to the relevant institution or authorities.
6. Verification
Every note carries a QR code and reference number. Schools and employers may confirm authenticity at sick-notes.ca/verify, which shows only the reference, dates covered and issuing clinician.
7. Accounts, apps and availability
We may update, suspend or discontinue features of the website and mobile apps at any time. Apps are provided through Apple App Store and Google Play under their respective terms as well as these.
8. Liability
To the extent permitted by law, Sick-Notes.ca is not liable for indirect or consequential losses, or for a third party's decision to accept or reject a note. Our total liability for any claim is limited to the amount you paid for the note concerned.
9. Governing law
These terms are governed by the laws of Ontario and Canada. Disputes will be resolved in the courts of Ontario.
Contact
Questions or requests: note@sick-notes.ca